News
MICE industry must prioritise people management to sustain growth
The recent TMX conference, a significant event in the meeting, incentive, convention, and exhibition (MICE) industry, focused on game-changing people management strategies.
The presentation underscored substantial opportunities for growth and transformation within this dynamic sector.
The MICE industry is experiencing impressive growth, with a projected compound annual growth rate (CAGR) of 6-9% until 2030.
This expansion presents a unique opportunity for entrepreneurs to capitalize on the burgeoning market. However, this industry has prominent challenges, such as high employee turnover and talent shortages.
Research indicates that sustaining growth in the MICE sector requires businesses to prioritize their employees as their most valuable assets.
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High turnover rates often stem from low job satisfaction, lack of empowerment, and excessive workloads.
Addressing these issues necessitates a comprehensive approach to employee well-being and development.
The key to overcoming these challenges lies in investing in people—not just through competitive salaries but by creating an environment that supports their overall well-being.
This means fostering a workplace where employees feel valued, empowered, and engaged. A prime example of the benefits of investing in people is Southwest Airlines.
Despite numerous industry challenges, the American carrier has consistently maintained high employee engagement and a solid organizational culture by implementing several key strategies:
- Empowering employees with decision-making freedom and encouraging authenticity.
- Involving leaders directly in onboarding and conducting frequent engagement checks.
- Creating memorable first days and communicating clear expectations.
- Aligning communication with the brand and maintaining transparency during crises.
These strategies have enhanced employee engagement, customer satisfaction, operational excellence, and financial success. Southwest’s philosophy—happy employees = happy customers = happy investors—demonstrates the power of investing in people.
To prepare for the future, MICE businesses need to adopt similar strategies.
Here are some critical approaches:
Emphasize skills over professions:
Removing rigid degree requirements and focusing on skills-based hiring can expand the talent pool and ensure candidates possess the right capabilities for specific roles.
Develop key talent traits:
Identifying and nurturing traits such as curiosity, learning agility, grit, adaptability, and resilience can create a high-performing workforce.
Personalize employee experiences:
Tailoring work experiences to individual preferences and needs, including flexible role design, work timing, and customized benefits, can enhance job satisfaction.
Focus on trust, equity, and inclusion:
Building a culture of trust through fair pay, equity, and inclusive practices can enhance employee well-being and foster a resilient organizational culture.
Redefine career paths:
Shifting from linear career ladders to varied career journeys can accommodate diverse aspirations and promote upward, lateral, and downward transitions.
Promote holistic well-being:
It is crucial for long-term success to recognize that employee productivity and satisfaction are contingent on holistic well-being, which encompasses physical, mental, emotional, and digital health.
As the future of people management evolves, organizations must adapt to these megatrends and implement innovative strategies.
By focusing on skills, personalization, trust, and well-being, businesses can retain top talent and drive sustainable growth and success, as reported by the Bangkok Post.
News
Pickup truck crash in Lampang kills one amid heavy rain
Due to heavy rain, a pickup truck returning from Chiang Mai skidded off the road and crashed into a tree in Thoen, Lampang.
Despite the efforts of rescue teams, a 50-year-old woman tragically lost her life.
The accident was reported to Thoen Police Station in Lampang at 6:50 PM yesterday, July 30.
The incident occurred on Phahonyothin Road, between kilometer markers 632 and 633, near the Mae Thot intersection in Thoen district.
Rescue units from Mae Thot, Lampang, Thoen, and Ombun Thoen were promptly dispatched to the scene.
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Upon arrival, responders discovered a white, four-door Mazda pickup truck with a Surin registration overturned and severely damaged from colliding with a large roadside tree. Inside the vehicle, four injured individuals were trapped.
Rescue teams quickly extracted three injured and provided initial medical assistance before transferring them to a hospital.
However, a 50-year-old woman from the Na Pang subdistrict, Phu Phiang district, Nan province, who was seated in the back, sustained critical injuries and succumbed to them before she could be freed from the wreckage.
Initial investigations revealed that the group had traveled from Chiang Mai to Nakhon Pathom.
The accident occurred on a curved section of the road, worsened by wet and slippery conditions from the rain.
The vehicle lost control and crashed violently into the tree.
After extracting and treating the injured, the deceased’s body was transported to the hospital for further examination.
Police have launched a formal investigation into the accident. They are gathering evidence and statements from the injured to understand the exact circumstances leading to the crash.
The results of the investigation will guide necessary legal proceedings, reported KhaoSod.
Authorities advised.
“We urge all drivers to exercise extreme caution, especially in bad weather and on curved roads.”
News
Police arrest violent debt collector after tip-off in Bangkok
Police apprehended a member of a violent debt collection gang linked to the assault of a 73-year-old woman following a tip-off. He was caught while attempting to flee from a motel on the outskirts of Bangkok.
High-ranking police officials, including Thiti Sangsawang, Noppasin Poolsawat, and Thiradech Thamsuthee, along with a team of investigators, successfully arrested Kritchit, also known as 33-year-old Chit Thasala, from Nakhon Si Thammarat Province today, July 30.
He is one of the three members of the gang responsible for violent debt collection activities, including physical assault, intimidation, kicking doors, cutting off electricity, and locking debtors inside their homes.
The Min Buri Criminal Court issued an arrest warrant for Kritchit on July 23 for operating an unauthorized personal loan business, charging excessive interest, and threatening debt collection practices.
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He was apprehended at a hotel in the Saphan Sung district as he tried to escape in his car. During interrogation, Kritchit denied all charges, stating he had only completed Grade 9 and initially worked as a fruit farmer in Phuket’s Thalang District. In 2022, he sold his orchard land and used the proceeds to start a money-lending business.
He collaborated with two other suspects, Ta and Khet, who are still at large, to lend money in the Min Buri, Ram Inthra, Rom Klao, and On Nut areas.
They charged an interest rate of 20% daily, with borrowers typically taking out 5,000 to 6,000 baht loans. Kritchit claimed that Ta and Khet were responsible for using violence against the debtors on the day of the incident.
“I only worked with Ta and Khet to lend money. They were the ones who used violence.”
However, police remain skeptical of his testimony. Investigations revealed that Kritchit is romantically involved with the younger sister of Kenwit, another gang member who was previously arrested for assaulting the older woman.
Kenwit’s gang had attacked the 73-year-old in the Chokchai area. After receiving a tip-off, Kritchit fled to the hotel, where he was captured.
Police have transferred Kritchit to the Min Buri Police Station for further legal proceedings. His capture is a significant breakthrough in the ongoing crackdown against violent debt collection gangs operating in Bangkok and nearby areas.
As one of the lead investigators remarked, we are committed to cracking down on these illegal activities and ensuring the safety of our citizens.
Kritchit’s case will proceed through the legal system, and police are continuing their search for the remaining gang members, Ta and Khet. The investigation remains ongoing, with police hopeful that further arrests will follow, dismantling the entire network of violent debt collectors, reported Khaosod.
News
Thai vendor denies assault, cites stress from poor sales
A Thai grilled squid vendor turned himself in and expressed remorse after allegedly striking a Pattaya city official who requested him to move his sidecar motorcycle from obstructing traffic.
The vendor, however, denied the physical assault, citing stress from poor sales as the trigger for the incident. He claimed their encounter was limited to a verbal disagreement and a shirt tug.
Pattaya police yesterday, July 29, invited Siwachett Nakham, a 42-year-old former temporary employee at the government’s Public Works Department and a current grilled squid vendor, to meet with an investigator to address the dispute.
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The altercation involved Siwachett and a 40-year-old Pattaya city official, Udon Woranam, who had requested Siwachett to move his vehicle, blocking traffic near Jomtien Beach in front of the Dongtan Police Box. Siwachett was accused of punching Udon after the latter politely asked him to move his motorcycle. Siwachett, who acknowledged being the person in the video, denied the physical assault, maintaining that he only had a verbal confrontation with Udon and tugged his shirt.
He cited stress from poor sales and financial burdens as the reasons behind his behavior.
“I did not intend to harm Mr Udon because I had worked with the Public Works Department before, so I knew hitting an official was a bad idea.”
Siwachett apologized for his actions, and Udon said he did not wish to pursue the matter further. Despite this, Pattaya City insisted on taking legal action against the vendor to set a precedent and deter similar future incidents.
Selling goods
Additionally, Udon advised other vendors to remain calm, control their emotions, and adhere to the designated areas for selling their goods according to the law.
Following resolving this dispute, traffic police officers from Pattaya Police Station raided vendors illegally selling goods on public sidewalks and roads around Pattaya. This operation was in response to tourists’ complaints about obstructions and hazards caused by unorganized vendors.
When authorities arrived near Pattaya Police Station’s Dong Tan substation, they encountered heavy traffic congestion caused by street vendors parking on the road. Some vendors attempted to evade arrest by speeding through the officers’ blockade, putting the safety of officers and nearby individuals at risk.
Thai police managed to apprehend 12 vendors, who will now face legal proceedings for violating traffic and cleanliness laws. The police also announced plans to increase daily inspections in collaboration with municipal officials to restore public spaces for residents and tourists, reported the Pattaya News.
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